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Customer Service Philosophy

SERVICE CREDO

At Massy Finance Remittances, we shall ensure that our customers enjoy exceptionally positive and memorable experiences.

We commit to:

  • Providing a welcoming atmosphere
  • Valuing Our Customers as OUR most important guests
  • Being professional, knowledgeable and courteous
  • Offering quality products and unrivalled services
  • Doing things right the first time
  • Always going the extra mile
  • Providing a clean and safe environment
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EMPLOYEE TEAM PROMISE

We are committed to fostering a team that feels a sense of belonging

We shall practice and promote:

  • Confidentiality
  • Diversity
  • Fairness
  • Honesty
  • Integrity
  • Respect

EMPLOYEE PROMISE

Our Principle of “Growing People” will be strengthened through:

  • Care
  • Continuous Career and Personal Development
  • Empowerment
  • Open Communication
  • Recognition

BUSINESS PARTNER PROMISE

We shall build a strategic Business Partnership that adds value to Our Customers

We Commit to:

  • Providing relevant market information, reports and feedback in a timely manner
  • Honoring our commitments and agreements