ABOUT US

EXECUTIVE TEAM

Our Executive Team ensures that Massy Finance Remittances’ day-to-day operations, as well as our strategic focus revolve around ensuring that we satisfy and surpass our clients’ expectations. Recruited from diverse disciplines, our team members are chosen for their integrity, high motivation, excellent technical ability and an affinity for understanding individual client needs.

EXECUTIVE CHAIRMAN

chairman

Howard Hall

Chairman, Group Senior Vice President & Executive Chairman, Financial Services Line of Business

Howard joined the Massy Group as CEO of Massy United Insurance in August 2011 and joined the Group’s Executive Committee on March 1, 2016. He has more than 30 years’ experience in financial and general management having held senior Executive positions in the Life Insurance, Property and Casualty Insurance and Airline industries.

Prior to joining the Massy Group Howard served at Air Jamaica as Senior Vice President and CFO of Air Jamaica Limited where he was a key player in preparing the Airline for divestment. He later served as Transition General Manager after the divestment. Before that he worked at the ICWI Group of Companies as the Vice President – Finance, Administration and HRD where he led the Finance, Human Resources and Administrative functions. He has also worked with Life of Jamaica in the role of CFO, where he was a key participant in the financial, operational and capital restructuring of the company.

CHIEF EXECUTIVE OFFICER

Neela Marquez

Chief Executive Officer

Neela Marquez is the Chief Executive Officer of Massy Remittances. Neela leads the Remittances business across the region; including Trinidad, St. Lucia, and Guyana. Neela joined the Massy Group in March 2013 as Country Manager of Massy Remittances, in charge of managing the corporation’s MoneyGram money transfer representative operations. She was appointed General Manager and a Director of Massy Remittances Services (Trinidad) in 2014. Neela’s success has been driven by her passion for the business and her leadership in the implementation of a robust money transfer and compliance monitoring system. Today, Massy Remittances’ successful growth has made Trinidad and Tobago one of the fastest-growing markets in the Caribbean for MoneyGram.

Neela has over 20 years’ experience in sales, marketing, operations and business development in the financial services and cross-border money remittance industries in the Caribbean and the Caribbean Diaspora. She has developed her expertise and honed her skills through working with both leading money remittance companies and agent representative operations. Neela spent three years as Business Development Director at Senvia Money Transfer, a division of the AIC Financial Group, and seven years at Western Union International, as Country Manager, for nine OECS islands.

Director

EXECUTIVE TEAM | BOARD OF DIRECTORS

Director

Brian Goldson

Director

Director

Tisha Maharaj-Govia

Director

Director

Gobardhan Resaul

Director

Director

Ian Chinapoo

Director

Director

Trevor Nicholas Gomez

Director

Director

Letisha Agostini

Corporate Secretary

SERVICE CREDO

At Massy Remittance Services (Trinidad) Ltd., the well- being of our customers is at the heart of everything we do.

Our Team pledges to go Above and Beyond the Call of Duty to:

service motto

STEPS OF SERVICE

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Create a positive first impression

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Acquaint yourself with the customer’s needs

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Recommend a meaningful solution

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Establish a relationship

S

Show appreciation

EMPLOYEE PROMISE

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Learning and development opportunities are promoted

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Opportunities for career development and to work with a strong, regional brand – Massy

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Value all contributions, through respect for each other, listening to ideas and suggestions as a Massy Leader should

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Ensure the work environment is healthy, safe and comfortable

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Communicate effectively and utilise feedback to continuously improve

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Always operate with integrity and fairness

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Recognise & reward excellent performance

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Encourage a work-life balance

BUSINESS PARTNER PROMISE

Promise

STANDARDS OF SUCCESS

honesty

Honesty & Integrity

In all our operations, we will be transparent, honest, accountable and trustworthy. We will ensure that we are compliant with local and regional regulations. We will follow the Massy Code of Conduct.

innovation

Innovation

We will continuously seek methods of improving the customers’ experience – through feedback, technology, processes, services, products and accessibility. We will be solution oriented in an environment where change and continuous improvement are embraced.

love

Love & Care

In all our operations, we will be transparent, honest, accountable and trustworthy. We will ensure that we are compliant with local and regional regulations. We will follow the Massy Code of Conduct.

professionalism

Professionalism

We will be ambassadors for Massy Remittance and present ourselves in a professional manner at all times. We will be proactive, respect deadlines, complete tasks right the first time, take responsibility for our actions and be confidential with company and customer information.

Excellence

Service Excellence

We will deliver a seamless and professional customer experience at every touch point. We will own feedback and find a resolution in an appropriate and timely manner. We will work together to never lose a customer.

excellence

Performance Excellence

We will take responsibility for our personal development and performance. We will be engaged, take initiative and be committed to achieving our goals. We will embrace feedback as an opportunity to learn, grow, continuously improve and build relationships to promote a culture of excellence.

team

Team Spirit

We will lead by example and promote a culture of trust, teamwork and participation in all activities. We will be considerate to others and work together to meet deadlines and achieve common objectives, while leveraging our strengths and sharing best practices.

CUSTOMER ADVISORY

COVID-19

We wish to assure our customers that we have taken the necessary steps to minimize the risks associated with the spread of COVID-19, including mandatory hygienic cleaning practices, frequent hand-washing and/or use of sanitizers, staff quarantining measures and practicing of social distancing with each business transaction.

We kindly request that all customers and/or visitors who are feeling unwell, showing flu like symptoms or have been in any way compromised by exposure to someone with the virus, refrain from coming to our offices. This is being done to safeguard everyone.

We kindly ask that you adopt this same approach when interacting with us.

Customers are encouraged to contact us to discuss any special requirements, that can be facilitated to meet your needs.

We thank you for your understanding and commitment to act responsibly.