EXECUTIVE TEAM
Our Executive Team ensures that Massy Finance Remittances’ day-to-day operations, as well as our strategic focus revolve around ensuring that we satisfy and surpass our clients’ expectations. Recruited from diverse disciplines, our team members are chosen for their integrity, high motivation, excellent technical ability and an affinity for understanding individual client needs.
EXECUTIVE CHAIRMAN
Howard Hall
Chairman, Group Senior Vice President & Executive Chairman, Financial Services Line of Business
Howard joined the Massy Group as CEO of Massy United Insurance in August 2011 and joined the Group’s Executive Committee on March 1, 2016. He has more than 30 years’ experience in financial and general management having held senior Executive positions in the Life Insurance, Property and Casualty Insurance and Airline industries.
Prior to joining the Massy Group Howard served at Air Jamaica as Senior Vice President and CFO of Air Jamaica Limited where he was a key player in preparing the Airline for divestment. He later served as Transition General Manager after the divestment. Before that he worked at the ICWI Group of Companies as the Vice President – Finance, Administration and HRD where he led the Finance, Human Resources and Administrative functions. He has also worked with Life of Jamaica in the role of CFO, where he was a key participant in the financial, operational and capital restructuring of the company.
CHIEF EXECUTIVE OFFICER
Neela Marquez
Chief Executive Officer
Neela Marquez is the Chief Executive Officer of Massy Remittances. Neela leads the Remittances business across the region; including Trinidad, St. Lucia, and Guyana. Neela joined the Massy Group in March 2013 as Country Manager of Massy Remittances, in charge of managing the corporation’s MoneyGram money transfer representative operations. She was appointed General Manager and a Director of Massy Remittances Services (Trinidad) in 2014. Neela’s success has been driven by her passion for the business and her leadership in the implementation of a robust money transfer and compliance monitoring system. Today, Massy Remittances’ successful growth has made Trinidad and Tobago one of the fastest-growing markets in the Caribbean for MoneyGram.
Neela has over 20 years’ experience in sales, marketing, operations and business development in the financial services and cross-border money remittance industries in the Caribbean and the Caribbean Diaspora. She has developed her expertise and honed her skills through working with both leading money remittance companies and agent representative operations. Neela spent three years as Business Development Director at Senvia Money Transfer, a division of the AIC Financial Group, and seven years at Western Union International, as Country Manager, for nine OECS islands.
EXECUTIVE TEAM | BOARD OF DIRECTORS
Brian Goldson
Director
Tisha Maharaj-Govia
Director
Gobardhan Resaul
Director
Ian Chinapoo
Director
Trevor Nicholas Gomez
Director
Letisha Agostini
Corporate Secretary
SERVICE CREDO
At Massy Remittance Services (Trinidad) Ltd., the well- being of our customers is at the heart of everything we do.
Our Team pledges to go Above and Beyond the Call of Duty to:
- Acknowledge and uphold the trust and confidence that each customer has placed in us.
- Build mutually beneficial and longstanding relationships which focus
- Create an environment where transactions are simplified and the customer feels welcomed and valued.
- Deliver passionate and consistent service excellence, every single time.
STEPS OF SERVICE
C
Create a positive first impression
A
Acquaint yourself with the customer’s needs
R
Recommend a meaningful solution
E
Establish a relationship
S
Show appreciation
EMPLOYEE PROMISE
Learning and development opportunities are promoted
Opportunities for career development and to work with a strong, regional brand – Massy
Value all contributions, through respect for each other, listening to ideas and suggestions as a Massy Leader should
Ensure the work environment is healthy, safe and comfortable
Communicate effectively and utilise feedback to continuously improve
Always operate with integrity and fairness
Recognise & reward excellent performance
Encourage a work-life balance
BUSINESS PARTNER PROMISE
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Reliability - Consistently deliver on our promises
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Transparency - Conduct fair business practices and communicate openly and honestly
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Cooperation - Unite to pursue service excellence
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Values - Engage partners with matching ideals – honesty, respect & trust
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Symbiosis - Maintain longstanding and mutually beneficial partnerships
STANDARDS OF SUCCESS
Honesty & Integrity
In all our operations, we will be transparent, honest, accountable and trustworthy. We will ensure that we are compliant with local and regional regulations. We will follow the Massy Code of Conduct.
Innovation
We will continuously seek methods of improving the customers’ experience – through feedback, technology, processes, services, products and accessibility. We will be solution oriented in an environment where change and continuous improvement are embraced.
Love & Care
In all our operations, we will be transparent, honest, accountable and trustworthy. We will ensure that we are compliant with local and regional regulations. We will follow the Massy Code of Conduct.
Professionalism
We will be ambassadors for Massy Remittance and present ourselves in a professional manner at all times. We will be proactive, respect deadlines, complete tasks right the first time, take responsibility for our actions and be confidential with company and customer information.
Service Excellence
We will deliver a seamless and professional customer experience at every touch point. We will own feedback and find a resolution in an appropriate and timely manner. We will work together to never lose a customer.
Performance Excellence
We will take responsibility for our personal development and performance. We will be engaged, take initiative and be committed to achieving our goals. We will embrace feedback as an opportunity to learn, grow, continuously improve and build relationships to promote a culture of excellence.
Team Spirit
We will lead by example and promote a culture of trust, teamwork and participation in all activities. We will be considerate to others and work together to meet deadlines and achieve common objectives, while leveraging our strengths and sharing best practices.
CUSTOMER ADVISORY
COVID-19
We wish to assure our customers that we have taken the necessary steps to minimize the risks associated with the spread of COVID-19, including mandatory hygienic cleaning practices, frequent hand-washing and/or use of sanitizers, staff quarantining measures and practicing of social distancing with each business transaction.
We kindly request that all customers and/or visitors who are feeling unwell, showing flu like symptoms or have been in any way compromised by exposure to someone with the virus, refrain from coming to our offices. This is being done to safeguard everyone.
We kindly ask that you adopt this same approach when interacting with us.
Customers are encouraged to contact us to discuss any special requirements, that can be facilitated to meet your needs.
We thank you for your understanding and commitment to act responsibly.