Privacy Policy
- INTRODUCTION
Massy Remittance Services (“the Company” or “Massy”), operates in the financial services sector and provides the Money Remittance Services through electronic and/or digital and non digital and/or non electronic channels which we may update from time to time (the “Services”). If you choose to use any of the Services, doing so signifies your agreement to the terms of this Policy and to the collection, use, and storage of information you provide in the manner described in this Policy.
- USE OF OUR PRODUCTS AND SERVICES
Any of the following actions constitute your use: registering for and using the Services, using any of the Company’s products and services; communicating with us (via writing, phone, social media, mobile application, web-based application, or other methods); visiting our website; downloading and using our or third-party affiliated mobile apps; participating in our promotions, competitions, and surveys. You understand that except for information, products or services clearly indicated as being supplied by the Company, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that the Company cannot and do not guarantee or warrant that files available for download through any app will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements of Internet security and for accuracy of data input and output.
- INFORMATION WE COLLECT
The Company collects (and processes) information connected to you that can be used to confirm your identity that you have given to us about yourself (Personally Identifiable Information/PII) via the forms and pages you use whenever you sign up for or use our Services. Information collected may include but is not limited to (i) Name; (ii) Date of birth; (iii) Address; (iv) Email address, (v) Telephone number, (vi) Identification details (e.g., details in passport, driver’s license, national identification card); (vii) Security questions; (viii) Payment details (e.g., bank account details); (ix) Usernames and passwords, (x) Sender information (for services like Money Transfer/Remittance Services); (xi) Source of funds to complete money transfer or load prepaid cards with cash; and (xii) transactional history and usage data regarding your use of the Services. the Company uses personal data to inter alia process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use your personal data for other purposes with your consent.
- TRACKING AND ADVERTISEMENTS (ADS)
We or third parties contracted by us may also collect information about how you and other customers interact with our website and app using cookies and other technologies such as web beacons. We aggregate the information gathered and use it to understand and optimize how the site and apps are used, improve our marketing programs, and provide features and content that may be of interest to you.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information on cookies, visit www.allaboutcookies.org. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
- CONFIDENTIALITY AND SECURITY OF YOUR INFORMATION
When we collect personal information directly from you, we follow generally accepted standards to maintain your information’s Confidentiality and Integrity. Data encryption is used to ensure that your PII is secure at rest, during transmission or when being processed. This ensures that your information is protected from unauthorized access, disclosure, alteration and deletion.
Depending on the Services you use(access), you may be connected via third-party providers to process and/or pay for your transactions. In such cases, their privacy policies and security practices will also apply to your information. We encourage you to read those policies before providing your information. These policies are available on the respected partner site: MoneyGram Privacy Notice; Western Union Privacy Notice; Control Money Privacy Notice; Mastercard Privacy Notice. These may be amended from time to time.
- SHARING YOUR INFORMATION
We may share your information with third parties including Massy affiliated companies, service providers, partners, developers, and publishers who provide services to help us with our business activities and the dispensation of our Services to you. The Company may engage these third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of the Services. Accordingly, such third parties are authorized to use your personal information only as necessary for such purposes.
We may also share your personal information when and where required to do so by law, for example, to comply with court orders or similar legal or regulatory processes when we believe, in good faith, that disclosure is necessary to protect our rights, your safety, or that of others, investigate fraud, or respond to government requests or where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger or sale.
- RETENTION OF YOUR INFORMATION
Your information will be kept only for as long as is necessary or mandated to (i) fulfill our legal and regulatory obligations, (ii) meet our legal and contractual obligations to you, and if necessary, (iii) resolve any disputes.
- YOUR RIGHTS
Upon your request, the Company will disclose to you documents relating to our management and disclosure of your personal information. You have the right to challenge the accuracy/integrity of such information and provide corrections if necessary.
From time to time, we may send unsolicited commercial messages to you through the electronic media and local telecommunications service providers. You have the right to opt out of receiving future communications at any time by calling our Customer Service Centre.
- LIMITATION OF LIABILITY AND DAMAGES
In no event will the Company or its contractors, agents, subsidiaries, affiliates, partners, employees or representatives be liable for death, personal injury, property damage, or any special, indirect, incidental, consequential, punitive, or exemplary damages whatsoever, including, without limitation, damages for loss business opportunities, lost revenues, loss of or damage to data, business interruption, or any other commercial or financial damages, or other losses of any kind, arising out of these terms or in any way related to your use or inability to use the Services. You acknowledge and agree that the above limitations or exclusions will apply to you subject to applicable law. This paragraph shall survive the termination of this agreement.
- NOTIFICATION OF POLICY CHANGES
We reserve the right to revise or l update the Policy periodically to reflect changes to our information practices, business changes, and regulations. Whenever we make any such changes, we will place the updated Policy on our website or mobile application. As such, we advise you to review the Policy from time to time for the latest information. The changes will become effective and be deemed accepted by you, seven (7) days after the initial posting and application thereafter on a future basis. The Policy was last updated on January 16, 2024 and any update will be indicated as Last Modified and the date included.
- TERMINATION, AGREEMENT VIOLATIONS
The Company reserves the right, in its sole discretion, without penalty, and without notice, to suspend or terminate your account, your access to or your use of the Services, in whole or in part, at any time due to suspected fraudulent, abusive or illegal activity occurring on your account. The Company will not be liable to you or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies the Company may have at law or in equity.
- HOW TO CONTACT US
If you have any questions or concerns about our privacy policy, the data we keep on you, or you would like to exercise any rights in relation to your data, please do not hesitate to contact us as follows:
Email us at: info@massyremittance.com
Call us:
- Trinidad – +1 868 267 2000
- Guyana – +592 225 9129
- Barbados – +1 246 417 5121