You can initiate a cash transfer by logging into the Massy App/ web, then select the ‘MoneyGram ‘and ‘send money’ tab, inform MoneyGram about the recipient, the amount you wish to send, and the destination. Choose the ‘cash at location’ option as your payment method.

After initiating the transfer, locate a nearby MoneyGram agent location where you’ll finalize the transaction in person. Provide your receipt or confirmation number and a valid photo ID to receive your money.

If you’re the recipient, fill out the receive form on the MoneyGram section of the Massy App. Enter the reference number provided by the sender and choose ‘cash pickup’ as your receive method. Then, locate a nearby MoneyGram agent location where you’ll finalize the transaction in person, present your reference number and a valid photo ID to collect the funds.

You can track the status of your money transfers, whether sent or expected to be received, through the Massy app in the ‘track a transfer section’ app.

No, the name on the transaction/ account needs to match the name of the person receiving/ paying for the cash transfer.

In most countries, MoneyGram allows online transfers of up to $10,000.00 USD per transaction, with a cap of $10,000.00 USD every 30 calendar days. However, it’s important to note that these limits may vary depending on local regulation

No. For security reasons, your receiver must pick up the funds in the country you sent to. If your receiver is not in the country you sent to, please cancel the transaction and send again to the new destination.

Money sent from MoneyGram is typically ready for cash pickup within minutes after the transfer has been sent successfully. Regardless of the payment method used, timing is subject to operating hours, the destination country, availability, local laws and regulations and compliance requirements.

As part of ongoing commitment to help safeguard your money and prevent fraud, MoneyGram requires you to show a valid ID to complete all money transfer transactions. This added level of security is the right thing to do as it can drastically reduce potential fraud. Verifying that people are who they say they are helps reduce the risk of becoming a victim of a scam or fraud.

For your protection, we have a variety of rules in place to limit how much money and how many transfers you can complete on a daily, weekly, monthly and yearly basis.

These limits aren’t always the same. They fluctuate based on market trends, security needs and current laws and regulations, so the list of limits isn’t available for customers.

However, if you ever receive a limit error when you’re trying to send money, you can contact our customer care team for further assistance.

MoneyGram allows you to send money directly to a bank account or mobile wallet in selected countries. To find out if you can send money to your receiver’s bank account or mobile wallet, start sending money or estimate fees from the send money page, and select “Direct to Bank Account or Account Deposit” as your delivery method. Service availability may vary at agent locations.

For security reasons, many agent locations will not pay out a transfer if the name on the receiver’s identification does not match exactly. Please confirm your receiver’s name as it appears on their ID. If your receiver is still having this problem, please contact MoneyGram at +1 800 922 7146.